T-Mobile faces ‘voice and data issues’ causing network outages around the US

by | Jun 16, 2020 | International | 0 comments

T-Mobile Sprint

Associated Press

  • T-Mobile customers around the US were experiencing outages on Monday afternoon.
  • The service tracker Down Detector had 93,000 reports T-Mobile outages as of 3:09 p.m. ET. Phone users also reported issues with their cell service on social media.
  • T-Mobile said its engineers were “working to resolve a voice and data issue.”
  • While issues were reported with other carriers, including AT&T and Verizon, both carriers said their service was operating normally.
  • Calls to a carrier experiencing outages may get an error message, resulting in reports of issues with unaffected carriers, a Verizon spokesperson said.

T-Mobile and other wireless carriers around the US were experiencing issues Monday afternoon.

“Our engineers are working to resolve a voice and data issue that has been affecting customers around the country,” Neville Ray, president of technology for T-Mobile, said in a tweet. “We’re sorry for the inconvenience and hope to have this fixed shortly.”

The service tracker Down Detector reported T-Mobile outages in New York, Florida, Texas, Georgia, California, and the Washington, DC, area. As of 3:09 p.m. ET on Monday, Down Detector had seen over 93,000 reports of T-Mobile outages and varying reports from the other carriers. Phone owners in the US also reported issues on social media on Monday afternoon with their cell service, particularly T-Mobile.

While both Down Detector and customers on social media reported that AT&T and Verizon service was down, an AT&T spokesperson told Business Insider its network was “operating normally.” A Verizon spokesperson also told Business Insider the carrier was “operating at normal service levels” and said that, given that “another national carrier” was having issues, calls to and from that carrier might get an error message, resulting in reports of issues.

Down Detector also reported that US Cellular and Sprint were having issues, but neither company immediately returned a request for comment.

Source: BusinessInsider



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